Terms of Service

Acceptance and eligibility

These Terms govern access to and use of Recovery AI. By creating an account, accepting an order or using the service, the organization and its authorized users agree to these Terms and applicable contractual documents.

Anyone accepting these Terms on behalf of an organization represents that they have authority to bind that organization.

Recovery AI service and scope

Recovery AI is a B2B accounts-receivable automation SaaS platform that can synchronize invoices, prioritize cases, generate communications, detect payment events and execute workflows based on customer configuration.

Recovery AI is not a bank, payment processor, law firm or regulated collection agency unless a specific service expressly states otherwise under a separate agreement.

Accounts, access and integrations

The organization is responsible for its users, credentials, permissions, autonomy settings and keeping account information current.

• Do not share credentials insecurely or bypass access controls.
• Connect only systems and data for which sufficient authorization exists.
• Review policies, templates and limits before enabling automated actions.
• Maintain accurate billing and contact information.

Acceptable use and restrictions

Recovery AI must be used lawfully, professionally and in a manner compatible with rules applicable to the customer's business.

• Do not use the service for fraud, deception, threats, harassment or unlawful communications.
• Do not attempt unauthorized access, interfere with the service or engage in reverse engineering prohibited by law.
• Do not submit data whose collection or processing infringes third-party rights.
• Do not use automated actions for regulated activities without appropriate authorization, human review and legal compliance.

AI features and customer responsibility

AI outputs may contain errors, omissions or incorrect inferences. The organization must set appropriate autonomy levels and review actions that may create significant commercial, financial, legal or reputational consequences.

The customer remains responsible for its collection policies, final content, instructions, customer relationships and regulatory compliance.

Plans, fees and payments

Pricing, usage limits, billing periods, taxes and renewal terms are set out in the applicable plan, checkout, order form or agreement. Unless otherwise stated, accrued fees are non-refundable once the service has been provided.

We may suspend functionality for non-payment after any contractually required notices.

Intellectual property and customer data

Recovery AI and its components, interfaces, software and documentation are protected by intellectual property rights. The customer retains its rights in customer data and grants only the permissions necessary to provide the service.

Voluntary feedback or suggestions may be used to improve Recovery AI without compensation, provided customer confidential information is not disclosed.

Availability, changes and third-party services

We may modify or improve features and perform maintenance. Integration availability may depend on third-party APIs, permissions or terms outside our control.

We do not guarantee uninterrupted service or that every prediction, classification or automated action will produce a specific financial outcome.

Warranties and limitation of liability

To the extent permitted by applicable law, the service is provided subject to expressly agreed warranties and does not guarantee any specific recovery rate, DSO reduction or business result.

Applicable liability limitations, exclusions, caps and exceptions are governed by the relevant agreement or order form and mandatory applicable law.

Suspension, termination and governing terms

Access may be suspended or terminated for material breach, security risks, unlawful use or in accordance with contracted commercial terms. After termination, data export and deletion will follow applicable contractual and retention terms.

Governing law, jurisdiction, dispute-resolution mechanism and complete contracting-entity details should be specified in the applicable order or agreement before commercial production use.